GPT-4 and GPT-5 Models - Workflow AI

This article introduces the GPT models to our platform: GPT-4o, GPT-4o Mini, alongside GPT-4 Turbo, and the integrated GPT-5 models (GPT-5, GPT-5 Mini, and GPT-5 Nano). These additions offer practical solutions for businesses looking to enhance text-based tasks within workflows, making processes smarter, faster, and more reliable.

Note: To learn more about this Workflow Action, see our article “Premium Triggers and Actions - GPT Powered by OpenAI”

The GPT-4 and 5 empower users with even smarter and more efficient automation options. These models are designed to improve tasks such as text analysis, summarization, and translation, helping businesses optimize operations.

**Note:-**The default model is set to GPT-5 mini

Use Cases and Example Prompts

Use Case

Prompt

Lead Follow-Up

“Draft a friendly message to {{contact.name}} thanking them for their interest in {{contact.custom_value.service}}.”

Conversation Summary

“Summarize this conversation in 2-3 bullet points.”

Email Draft

“Write a persuasive email promoting our {{contact.custom_value.offer}} to a potential client.”

How to Use This Feature

1. Access the Feature: Click the ”+” icon in your workflow automation tool and search for “GPT powered by OpenAI.”
2. Select the Model:  Choose from the available models—GPT-5, GPT-5 Mini, GPT-5 Nano, GPT-4 Turbo, GPT-4o, GPT-4o Mini—based on your specific needs.
3. Choose an Action Type: You can select from pre-made action types or use the Custom action type to write your own prompt.

• Pre-made Action Types: Includes options like Analyze Text Sentiment, Summarize Text, Translate, and Custom.
• Custom Action Type: Allows you to write a specific prompt tailored to your needs.

For example:

1. Configure Custom Prompts: If desired, customize the prompts for AI-powered text actions to better suit your workflow needs. Tailor the prompts to elicit specific responses or information that will aid in achieving your desired outcomes.
   
2. Integrate into Workflow: Incorporate AI-powered text actions seamlessly into your existing workflow processes. 
3. Optimize and Iterate: Continuously monitor and optimize the performance of AI-powered text actions within your workflow. Gather user feedback and make adjustments as needed to enhance efficiency and effectiveness over time.

Pro Tips:

• Model Selection: For complex queries, choose GPT-5 or GPT-5 Mini for advanced understanding. Use GPT-5 Nano for faster, simpler tasks where speed is critical.
• Custom Prompts: Utilize the Custom action type to craft specific prompts, maximizing the efficiency and relevance of AI responses for your business needs.

FAQ

Question: What is Workflow AI? Answer: Workflow AI is an advanced workflow action that integrates artificial intelligence to automate and enhance various business processes, providing intelligent responses based on predefined triggers and actions.

Question: How do I select a model?

Answer: When setting up Workflow AI, you can choose from GPT-5, GPT-5 Mini, GPT-5 Nano, GPT-4 Turbo, GPT-4o, GPT-4o Mini, each offering different performance levels suited to various tasks.

Question: What are the benefits of using GPT-4 and 5 models?

Answer: These models provide superior contextual understanding, faster response times, and improved processing efficiency, making them perfect for high-volume and complex workflows.

Question: How do I use a custom prompt?

Answer: Select the Custom action type when setting up your Workflow AI action. This allows you to write and input a specific prompt tailored to your unique workflow requirements.

Question: What are GPT-4 and GPT-5 models used for within workflows? Answer: These models are designed to enhance automation by generating intelligent text outputs such as summaries, translations, or email drafts helping teams streamline operations and save time.

Question: How can I optimize the performance of GPT actions in workflows? Answer: Continuously monitor results, gather feedback, and refine your custom prompts. Selecting the right model for your task and iterating on prompt design will improve efficiency and output quality.

Question: Can the AI see the entire conversation history?

Answer: By default, the AI only sees what you put into the “Prompt” box. If you want it to summarize a conversation, you must use a Custom Variable to pull the “Last Conversation Message” or “Conversation History” into the prompt so the AI has that context.

Question: Are GPT-powered actions limited to text-based workflows? Answer: Yes. GPT-powered actions are designed specifically for text-based automation such as summarization, translation, sentiment analysis, and content generation.

Question: What is the best way to improve the quality of the AI’s responses over time?

Answer: We recommend an “Optimize and Iterate” approach. Monitor the performance of your actions, gather user feedback on the outputs, and refine your custom prompts to better elicit the specific information or tone your business requires.