Supported Media Types

You can host your brand’s precious media/resources in the Media Storage! By doing so, you’ll be able to manage everything in one area, forgoing a cluttered desktop and accessing your assets wherever you are. Here are the media formats supported in and within each feature.

The Media Storage is located in the left sidebar. Many of the features work with the same file types that are allowed in the library. Make sure to look out for file size limits. 

Funnels:

When accessing the media library from Funnels, various types of media can be uploaded with specific size limits depending on the elements being used.

Uploading an Image in a Funnel: To upload media for an image element in a funnel, open the media library by clicking on the appropriate option for adding images. The media uploaded will adhere to the size constraints set for images within the funnel.

File types allowed:

Type

Extension

PNG

png

JPEG

.jpg, .jpeg, .jfif, .pjpeg, .pjp

TIFF/X-TIFF

.tif, .tiff

WEBP

.webp

SVG

.svg

ICON

.ico, .cur

GIF

.gif

Maximum upload file size allowed:

• Videos - 4GB
• Documents - 100MB
• Audio - 100MB
• Images - 100MB

Social Planner:

Adding Image:

Social Planner - Allowed File Types 

Maximum file size allowed: 10 MB

Adding Video:

Social Planner - Allowed Video Types

File Type

Type

Extension

Video

avi

.avi

QuickTime

.qt, .qtc, .mov, .moov, .moov

MP4 video

.mp4

Ogg video

.ogv

windows media video

.wmv, .asf

WebM video

.webm

Maximum file size allowed: 1 GB

Media Library - Allowed File Types

File Type

Type

Extension

Image

PNG

png

JPEG

.jpg, .jpeg, .jfif, .pjpeg, .pjp

TIFF/X-TIFF

.tif, .tiff

WEBP

.webp

SVG

.svg

ICON

.ico, .cur

GIF

.gif

Documents

pdf

.pdf

Word Doc

.doc, .docx,

Excel

.xls, xlsx, .xlsm

ppt

.ppt, .pptx. .pptm

text

.rtf, .txt

Video

avi

.avi

QuickTime

.qt, .qtc, .mov, .moov, .moov

MP4 video

.mp4

    MPEG video

      .mpg

Ogg video

.ogv

windows media video

.wmv, .asf

WebM video

.webm

Audio

aif

.aif, .aiff, .aifc

midi

.midi, .mid

Windows Audio

.wav

Ogg

.oga

WebM audio

.weba

Maximum file size allowed:

• Videos - 4GB
• Documents - 100MB
• Audio - 100MB
• Images - 100MB

Other Media Uploads Supported:

Membership:

Course Videos:

Type

File Type

Video

avi

QuickTime

MP4 video

Ogg video

windows media video

WebM video

Maximum file size allowed: 4 GB

Other Files:

When uploaded by clicking the “Add Files” option under each course,

All file types are allowed

Maximum file size allowed: 50 MB

Forms and Survey:

Files can be uploaded in forms and surveys by adding custom fields

These files can be seen as form submissions or as contacts

All file types are allowed

Maximum file size allowed: 50 MB per subaccount

FAQ’s

Question: What file types are allowed for image uploads in the media library?Answer**: The allowed file types for images include PNG (.png), JPEG (.jpg, .jpeg, .jfif, .pjpeg, .pjp), TIFF (.tif, .tiff), WEBP (.webp), SVG (.svg), ICON (.ico, .cur), and GIF (.gif).

Question: What is the maximum file size allowed for video uploads in Funnels?Answer**: The maximum file size allowed for video uploads in Funnels is 4GB.

Question: Can I upload documents in Forms and Surveys?Answer**: Yes, all file types are allowed for uploads in Forms and Surveys, with a maximum file size of 50MB per subaccount.

Question: What file types are supported for videos in the Social Planner?Answer**: Supported video file types for Social Planner include AVI (.avi), QuickTime (.qt, .mov), MP4 (.mp4), Ogg (.ogv), Windows Media Video (.wmv, .asf), and WebM (.webm) with a maximum file size of 1GB.

Question: Is there a file size limit for video uploads in Social Planner?
Answer**: Yes, the maximum file size allowed for video uploads in Social Planner is 1GB.

Question: Can I share files stored in Media Storage with other team members?
Answer**: Yes, files can be shared via the platform depending on user permissions set in your account.

Question: Can I upload SVG files for my website logo?
Answer**: Yes. SVG files are supported and are highly recommended for logos and icons because they stay sharp at any size and usually have a much smaller file size than PNGs.

Question: What is the maximum file size for image uploads in the Social Planner compared to the general Media Library?

Answer: In the Social Planner, the maximum file size for images is 10 MB. This is significantly lower than the general Media Library or Funnels, which allow for image uploads up to 100 MB.