Managing Synced Lists
Once you have lists synced, you can manage them from the Synced tab on the Lists page.
Synced lists table
Section titled “Synced lists table”Each synced list shows:
| Column | Description |
|---|---|
| Name | The Planning Center list name, with the MinistryFlow tag shown below it |
| Status | Current sync status (success, running, error) |
| Last sync | How long ago the last sync completed |
| People | Number of contacts synced — click to see the full list |
| Skipped | Number of contacts skipped — click to see skip reasons |
Refreshing a list
Section titled “Refreshing a list”Click the refresh icon button on any list row to trigger a new sync. This will:
- Fetch the current members of the Planning Center list.
- Add tags to any new members.
- Remove tags from contacts no longer on the list.
- Update the people and skipped counts.
A progress bar will appear while the sync runs.
Disabling a list
Section titled “Disabling a list”Click the toggle button on a list row to disable it. Disabling a list stops future syncs but does not remove the tag from contacts that were already synced. To re-enable, click the toggle again.
Skipped contacts
Section titled “Skipped contacts”Contacts can be skipped during sync for these reasons:
- Underage — The person’s age is below your minimum age setting. Skipped to comply with data privacy requirements.
- No contact info — The person has no email address or phone number, so they cannot be matched to a MinistryFlow contact.
Click the skipped count on any list to open a dialog showing each skipped contact and the reason they were skipped.
Sync errors
Section titled “Sync errors”If a sync fails, the status column will show “error.” Common causes include:
- An expired Planning Center or MinistryFlow connection — check for a reconnect banner on the Integrations page.
- Temporary API issues — try refreshing the list again after a few minutes.
If errors persist, see the troubleshooting guide.