Troubleshooting

“Needs reconnect” banner

If you see a yellow banner at the top of the page saying an integration needs to be reconnected, it means the OAuth authorization has expired or been revoked.

To fix it:

1. Go to Settings > Integrations.
2. Click Disconnect on the affected integration.
3. Click Connect to re-authorize.

This can happen if:

• The authorization token expired (tokens have a limited lifetime)
• Someone revoked MinistryFlow’s access from within Planning Center or your MinistryFlow account settings
• The connected account’s permissions changed

After reconnecting, all your sync settings, mapped lists, and mapped workflows are preserved. You do not need to reconfigure anything.

Contacts not syncing

If contacts are not appearing in the other system, check these common causes:

Age filter is blocking them

If you have the minimum age filter enabled, contacts without a birthdate or under the minimum age will be skipped. Check your sync settings and review the skipped contacts count on the MinistryFlow tab.

Source filter is blocking them

Contacts from MinistryFlow are only synced to Planning Center if their attribution source matches your source filter. If a contact was created via a source you haven’t enabled, it will be skipped.

Missing contact information

Contacts without an email address or phone number cannot be matched across systems and will be skipped. They will appear in your skipped count with a reason of “no contact info.”

Integration disconnected

If either Planning Center or MinistryFlow shows as disconnected, no syncing will occur. Reconnect the integration to resume syncing.

Sync appears stuck

If the sync status shows “running” for an extended period:

1. Wait a few minutes — large syncs with thousands of contacts take time, as they are processed in batches to avoid rate limits.
2. If the status does not change after 10 minutes, try clicking Re-sync to start a fresh sync.
3. If the problem persists, disconnect and reconnect both integrations, then trigger the sync again.

Duplicate contacts

MinistryFlow matches contacts between systems using email address first, then phone number. If a contact exists in both systems with different email addresses and phone numbers, they may not be matched and could appear as duplicates.

To prevent duplicates, make sure contacts have consistent email addresses or phone numbers across both systems.

Need more help?

Contact us at hello@noba.cc and we will help you troubleshoot.