Use Physical Deskphones linked to (SIP Endpoints)

Use Physical Deskphones linked to (SIP Endpoints)

Welcome to this guide on using a physical deskphone integrated with system via SIP (Session Initiation Protocol) endpoints. This powerful feature allows you to manage all your calls, outbound, inbound, and transfers through your deskphone, ensuring seamless tracking, recording, and automation. Let’s walk you through how to set this up and make the most of it!

What’s New?

You can use a VoIP deskphone that’s always connected to the system. This integration allows you to:

Make and receive calls directly from your deskphone.
Perform blind transfers to your team members.
Use call recording and transcription for easier management of calls.

How to Set Up Your VoIP Deskphone

Follow these simple steps to connect your deskphone to your system:

1- Navigate to the Settings:

Go to Settings > Phone Numbers > Advanced Settings > VoIP Deskphone (SIP).

2- Configure Your SIP User and Device:

Create a SIP user by setting up an extension/username and password.

Ensure this user is linked to a user (one deskphone per user). If needed, create the user first.

3- Test Your Deskphone:

After setting it up, perform both an outbound test call and inbound test call to confirm everything works as expected.

4- Manage SIP Devices:

If needed, you can reset a password, delete a deskphone, or add another phone via the Manage Devices section in the advanced settings.

Key Features of VoIP Deskphone Integration

Multiple Display Modes: Choose between continuous scrolling or a slide-by-slide presentation for an optimal viewing experience.
Customization: Adjust settings such as scroll speed, transition styles, and logo spacing to suit your brand and aesthetic.
Full Control: Once configured, you can manage all calls and devices directly within the platform, including adding new phones, resetting passwords, or checking call logs.

Use Cases

Call Center Teams: Use VoIP deskphones to streamline communication, ensuring calls are automatically tracked and logged within the system.
Remote Work: Keep your deskphone connected to the even if you’re working from home, ensuring consistent call management and follow-ups.
Customer Support: Enable smooth transfers and call recording for improved customer service and training purposes.

FAQs

Question: Can one location have multiple SIP domains? Answer: No, at this time, one location supports only one SIP domain. Most businesses only need one.

Question: Will my existing deskphone work with this integration? Answer: Yes, if your deskphone supports SIP registration. Factory reset your phone and follow the setup steps.

Question: What happened to the “Ring All” feature? Answer: The number of members in the “Ring All” group has been reduced from 7 to 6 to accommodate the VoIP deskphone feature.

Question: Can I use two deskphones with the same user? Answer: No, each deskphone needs to be linked to a different user. You will need to create an additional hidden user for each handset.

Question: Is this feature suitable for remote or hybrid teams? Answer: Absolutely. VoIP deskphones can remain connected to even outside the office. This allows remote or hybrid employees to make and receive tracked calls just like in-office users.

Question: Can I perform call transfers with my deskphone? Answer: Yes. You can perform blind transfers directly from your deskphone to other team members linked to .

Question: How can I personalize the display and behavior of the VoIP deskphone interface? Answer: You can use the customization settings to adjust display modes (such as continuous scrolling or slide-by-slide), change the scroll speed, modify transition styles, and adjust logo spacing to match your brand’s aesthetic.

Question: Will calls made from the deskphone show my tracking number?

Answer: Yes. When you make an outbound call from the deskphone, it routes through the system, meaning the person you are calling will see your designated business phone number (Caller ID) rather than a private or hidden extension.

Question: What is the very first step I should take if I want to use my existing deskphone with this integration?

Answer: You should factory reset your phone before following the setup steps to ensure it can properly register with the SIP configuration.