Call Forwarding Setup Guide

Call Forwarding Setup Guide

Welcome! This guide walks you through setting up call forwarding from your personal phone—, whether it’s a mobile device or landline—, to your phone number. This ensures you can take full advantage of your platform’s voice features without changing your existing number on websites, business cards, or directories.

Why Forward Calls to ?

• Keep Your Branded Number: Stay consistent with the number your customers already know.
• AI-Powered Call Handling: Let Voice AI manage calls, provide transcriptions, or even assist with customer queries.
• Centralized Management: Route all calls to one place for better tracking and performance.

How It Works

Once call forwarding is set up, all or missed calls made to your personal phone are redirected to your phone number. From there, calls are handled using the platform’s Voice AI tools.

Step-by-Step Instructions by Carrier

Verizon Wireless

1. Forward All Calls: Dial *72 + your number (e.g., *72 555-555-5555).
2. Forward Missed/Busy Calls: Dial *71 + your number.
3. Press Call and wait for the confirmation tone.
4. To deactivate: Dial *73.

AT&T (Mobile)

1. Dial *21 + your number.
2. Press Call/Send.
3. Wait for the confirmation tone.
4. To deactivate: Dial #21#.

AT&T (Business)

1. Dial *72 and wait for a dial tone.
2. Enter your number.
3. Wait for confirmation.
4. To deactivate: Dial *73.

T-Mobile

1. Forward All Calls: Dial **21*1 + your number + #.
2. Forward Missed Calls: Dial **61*1 + your number + #.
3. Press Call.
4. To deactivate: Dial ##21# or ##61#.

Xfinity Mobile

1. Forward All Calls: Dial *72 + your number.
2. Forward Missed Calls: Dial *71 + your number.
3. Press Call and wait for the tone.
4. To deactivate: Dial *73.

Spectrum Mobile

1. Forward All Calls: Dial *72 + your number.
2. Forward Missed Calls: Dial *71 + your number.
3. Press Call and wait for the tone.
4. To deactivate: Dial *73.

Other Carriers

If your carrier isn’t listed:

• All Calls: Dial *72 + your number, wait for confirmation.
• Missed Calls: Dial *92 + your number.
• To deactivate: Dial *73 (All) or *93 (Missed).

FAQs

Question: Can I forward multiple numbers to my number? Answer: Yes. As long as each phone line supports forwarding, you can set this up on all of them.

Question: Will callers know their call is being forwarded? Answer: No, forwarding happens in the background. Callers will not be notified.

Question: Can I still use my number to make calls? Answer: Yes. Forwarding only impacts incoming calls.

Question: Does this work internationally? Answer: It depends on your carrier. Contact them to check if international forwarding is supported.

Question: Will voicemail be affected? Answer: If the call is forwarded, your number will handle voicemail unless otherwise configured.

Question: What happens if I don’t receive the confirmation tone after setting up call forwarding? Answer: If you don’t hear the confirmation tone after dialing the required code, it typically means that call forwarding has not been successfully activated. Double-check the code you entered and try again. If issues persist, contact your carrier for assistance.

Question: Can I change the forwarding number after setting it up? Answer: Yes. Simply enter the new number using the call forwarding setup code for your carrier.

Question: How does Voice AI handle the calls I forward?

Answer: Once the call reaches , the system can use AI to greet the caller, answer common questions using your “Knowledge Base,” and even book appointments. All of this happens without you needing to lift a finger, and you’ll get a full transcript of the conversation afterward.

Question: What happens if I have “Do Not Disturb” active on my personal phone? Answer: If you have set up “Conditional Forwarding” (Missed/Busy/Unreachable), and your phone is on Do Not Disturb or turned off, the call will immediately forward to your number, allowing the Voice AI to take over instantly.

Question: What are the primary benefits of routing my calls through the platform? Answer: Forwarding your calls allows you to maintain your consistent branded number while gaining access to advanced features such as AI-powered call handling, automated transcriptions, and centralized management for better performance tracking.